Ask Verizon Instant Answers

Forgot My Password

To create your new password, you will need to first enter your 10-digit mobile number.


What if I block text messages?
You will be able to receive this free text message and continue to have all other text messages blocked.
Will the temporary password   expire?
No, your temporary password does not have an expiration date. You can use this temporary password to sign in at anytime.
Where can I set up a secret   question?
After signing in, you will be asked to create a new password and set up a secret   question.
For Mobile Broadband Users   (Netbooks, Modems, PC
To retrieve your temporary password, you’ll need to check your device’s display, its web interface or its connection manager software.

If your device cannot receive text messages, please proceed through the Forgot Password screens and your temporary password will be mailed to your billing address. Once received, sign in to My Verizon using your mobile number and temporary password.