Account Access Roles

Verizon Wireless provides three different levels of online access to help you manage your account online: Account Owner, Account Manager, and Account Member. See below for an overview of each role and a list of functions that are available for each.

Account Owner

The Account Owner is the person financially responsible for the account. This role has complete access to all of the information and can manage all mobile phones on the account. Only one mobile phone number per account is eligible to register as an Account Owner.

Account Manager

The Account Manager must be assigned by the Account Owner. This role has access to account information and can manage all lines of service on the account. The Account Owner can assign up to 3 Account Managers.

Account Member

The Account Member is a user on the Account Owner's account. This role has access to certain individual mobile number information and functions, but does not have access to sensitive billing information. All mobile numbers on the account are eligible to register as an Account Member.

ROLE ACCESS PRIVILEGES Account Owner Account Manager Account Member
Assign Account Managers Yes    
Change Billing Password Yes    
Upgrade all Phones on Account Yes Yes  
Add a New line of Service Yes Yes  
Make Plan Changes and Manage Data Yes Yes  
View Bill Yes Yes  
Enroll in Paperless Billing Yes Yes  
Cancel Pending Order* Yes Yes  
Setup Recurring Payments Yes Yes  
Make One-time Payments Yes Yes Yes
View Usage Yes Yes Yes
Change/Reset Voicemail Password Yes Yes Yes
Purchase Content for Phone Yes Yes Yes
Access Personal Photo Albums Yes Yes Yes
Manage Personal Preferences Yes Yes Yes

*Please contact Customer Service for this option.